WEBSITE INFORMATION

Refund & Cancellation Policy

This policy applies to VARESKA digital products delivered electronically.

Effective date: 4 October 2026

1. Cancellation

Because VARESKA digital products are delivered electronically, orders generally cannot be cancelled once the product has been made available for download or accessed.

If you placed an order but have not received access to the purchased product, contact support@vareska.com as soon as possible. We will review whether the order can be cancelled before fulfilment.

2. Refunds

Because digital products can be accessed, downloaded, or duplicated once delivered, purchases are generally final and non-refundable.

VARESKA does not normally provide refunds for:

• Change of mind after purchase;
• Accidental purchase after the product has been delivered or accessed;
• Failure to use the product;
• Lack of familiarity with the software or file format required to use the product; or
• Purchase of a product that does not meet a customer's personal preference.

This policy does not limit any rights that cannot be excluded under applicable law.

3. Download or delivery problems

If you cannot access the purchased files, receive corrupted, incomplete, missing, or incorrect files, or encounter a material technical problem preventing access, email support@vareska.com with your order details and a brief description of the issue.

We will first try to resolve the issue by providing the correct file, a replacement file, or another appropriate solution.

4. Duplicate or incorrect charges

If you believe you were charged more than once for the same purchase, email support@vareska.com with the relevant order or transaction details. We will investigate and take appropriate corrective action if a duplicate charge is confirmed.

5. Refund requests and processing

If a refund is approved, VARESKA will initiate it through the applicable payment platform within 3 business days of approval.

Refunds will normally be sent to the original payment method used for the purchase, where supported by the payment platform.

After VARESKA initiates the refund, the time required for the refunded amount to appear in your account depends on the payment processor, payment method, card issuer, bank, or other financial institution and is outside VARESKA's direct control. VARESKA does not guarantee the time taken by a third-party payment provider or financial institution to credit the refunded amount.

6. Contact

For refund, cancellation, delivery, or product-support enquiries, email support@vareska.com.

For general business enquiries, email hello@vareska.com.